"KLM
Hello Melissa, further investigation shows the following. In booking X5KH6M of Soeren I found the following remarks of my colleagues >>
KLM
at the airport: "RM FAMILY WITH 9PC HANDDLUGGAGE AT GATE// RM FAMILY TOO LATE AT CNTR FOR XBAGPAYMENT// PAX WITHOUT ESTA - >>
KLM
TOO LATE // PAX HAD NOT RIGHT CURRENCY FOR PAYMENT// PSGRS REFUSED CS THEY ARRIVED TOO LATE AT BOARDINGGATE". I think this clearifies all."
I kept my voice calm and cool the entire time and I am so proud of ME :)
Yes Soren needed an Esta and we got it by 5:30 and below is pictures of the boarding passes.IF and IF they had provided a wheel chair we would have made it and as for 9 pieces of luggage lamo
we had 4 paid seats.All had one carry on.I had a purse,hubby a camera bag and the little girls shared a bag of blankets and stuffies for sleeping.I mean total flying time was over12 hours. We went on Air France the next morning and no one said a word and then flew home Air France and no one said anything either.
I am still angry because of the desk workers from thursday because they robbed me of family time.
IF they had a wheelchair for me as needed and was on my reservation for weeks we would have made the flight.I would have NOT lost time for family gatherings.We had not been home in 5 years and we were limited on time since the kids are in school.It was expensive to fly and we lost time and didn't even get to see some family because we had arrived late.
I really wish those 3 people at that desk would just say sorry to us for acting like asses that day. For the record there was NO wheelchair the next day either and I was told " you can walk it as it is only a few minutes walk"
Here are some pictures showing we were cleared to board and that I DID pay for the stroller
baggage rules
PLEASE NOTICE THIS ONE as it says what I paid for the stroller and wheelchair. Maybe the ones working the desk need a refresher course in what the boarding pass says.
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